Windows Server 2008 as a print server troubleshooting

Using Windows Server 2008 as the print server platform is a very good choice because it provides powerful print management capabilities to meet our various printing needs. However, because it is powerful, complex, and a system platform that is not so familiar to most administrators, it is cumbersome to troubleshoot printing failures. Many managers seem to be helpless and don't know where to start. This article will combine your own practice and draw on the experience of peers and netizens to summarize the printing troubleshooting ideas and steps under Windows Server 2008, and hope to help everyone.

From the user's point of view, printing failures are nothing more than "everyone can't print", "some users can't print", "only one user can't print". The author below uses this as a clue to analyze the reasons for printing errors and talk about the corresponding troubleshooting ideas and steps.

1. Everyone can't print

In this case, we can basically conclude that the problem with the printer itself is not a network problem. The troubleshooting ideas suggested by the author are:

(1). Regular inspection. We can check the printer in person. For Windows Server 2008, you can check the status of the printer through the printer's status page (enter the printer's IP address in the browser). If there are no problems, you should check the print server's event log and find printer-related error and warning messages from the log to determine the error.

(2). Check the print queue. Check if the printer is paused in the Print Service Manager, or if there is a document error. If this is the case, right-click on the documents and select the Cancel command to remove them. (Fig. 1)

(3). Check the printer configuration information. If someone maliciously sets the printer to dynamically obtain an IP address, or does not set a reservation for the printer. In this case, if the printer is turned off and restarted, it may be because the IP address changes and the print port points to the wrong IP address. In this regard, we also need to check the status of the subnet where the printer is located.

(4). Check the network. We can ping the printer's IP address with a ping command on a host. If the IP address of the printer cannot be pinged from any host, this indicates that the printer may be down or the network is disconnected. In addition, there may be a problem with the printer's network card failure or the switch or router connected to the printer.
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