Railway 12306 ticketing network half a month ago launched a new verification method on the login interface, users must accurately select the image verification code to log in successfully. A few days ago, a blind netizen called, saying that he had trouble purchasing tickets on the 12306 website. The blind verification code viewing software could not see the upgraded verification code, making it unable to log in normally. 12306 website verification code upgrade blind verification code viewing software failure can not log in March 16th, railway 12306 ticketing network launched a new verification method in the login interface, when the user logs in, in addition to fill in the login name and password, but also accurately select the picture The verification code can be successfully logged in. After the launch of this new verification method, many scalper ticketing tools were once unable to log in. For the same reason, the blind verification code viewing software is also unable to log in. “We can only operate the computer and access the Internet through the screen reading software for visually impaired reasons. We can't see the verification code picture by ourselves. We need to watch the software through the verification code. When you need to input the verification code, you can send a screenshot of the verification code picture to the volunteers. After the volunteers help you to read the verification code, send the result to us through the software. Watch the software's own function to copy the result directly to the volunteer. Clipboard, we can use the shortcut key to paste to complete the verification code input. "When the blind man called the China Life Network Life Channel, he said, "Before the 12306 website verification code upgrade, we all purchased tickets on the website in this way. Now the verification code is upgraded. This method obviously fails. . If we buy tickets on the 12306 website, we can't log in as before. ” Similar to Mr. Wang's situation, after the 12306 system was upgraded, Mr. Wu, who worked and lived in Beijing, also encountered the same problem in purchasing tickets on the website. “In the past, I could copy and paste the image verification code and find someone to help me or look at the screen software, but it is not working now. Mr. Wang said that after the redesignation of the 12306 website in 2013, it is undoubtedly the gospel of blind travellers. Mr. Wang said: “Because we no longer have to endure crowding and bear the risk of travel in order to buy train tickets to queue up at the station. Since it is not convenient to pick up tickets within 12 hours, it is more convenient for us to purchase tickets online. According to Mr. Wang, he is mainly engaged in blind massage work. After the 12306 verification code was upgraded, many of his blind colleagues encountered similar problems during the 12306 website purchase process. In order to facilitate passengers to purchase tickets, passengers can purchase tickets 60 days in advance on the 12306 website. “The problem I am having now is that I bought the train ticket online before the system upgrade on March 16th. Now I want to refund the ticket, I can’t log in. & rdquo; Mr. Wang said. Zhongxin.com Life Channel consulted the staff of Beijing Railway Customer Service Center on this issue. The staff said: “There is really no other way. I hope the passengers can understand, because many third-party ticketing clients are always Based on the booking between passengers and the railway, it caused a lot of trouble for passengers and railways, so this verification code was changed. ” blind online self-service ticketing blocked by the use of mobile phone third-party ticketing software deposit risk in the 12306 customer service phone, the railway department clearly reminded passengers "12306 website has never authorized other sites to handle the ticket purchase business, such as through other sites to purchase There is a problem with the ticket business, 12306 will not be accepted. The investigation of the Chinanews Life Channel found that many blind friends had to choose third-party ticketing software because they could not purchase tickets on the official website. Mr. Yang, who is also a blind person, told the China Life Network Life Channel that after the 12306 website verification code was upgraded, his colleagues could only choose to purchase tickets on the third-party ticket-purchasing software. “After the system upgrade, I can't book it on the official website. Some of my blind colleagues can only book tickets online through other means. If you pass Ctrip, you need to pay 20 yuan more insurance. Although there is a certain risk in booking tickets on the 12306 official website, there is no other way to buy tickets. ” Mr. Yang introduced. Another blind person, Mr. Wu, said: “I can't buy tickets from the official website of 12306. I can buy tickets from the third-party client of mobile phone through plug-in, but there will be a series of problems such as information leakage and account risk. "Mr. Wu expects that the 12306 website upgrade should have a solution that can be used by all people. After encountering problems with the 12306 official website, Mr. Wang and Mr. Wu said that they all consulted and advised the railway customer service center. Mr. Wang said that he had repeatedly called the Beijing Railway Customer Service Center, and also sent an email to the passengers of the railway department's passenger complaints, and put forward suggestions for improvement. He received an email reply from the railway customer service center. “We will send your valuable comments and suggestions to the relevant departments. Make a report”. Mr. Wu said: “On March 19th, I called and consulted. They said that they would record this matter and send it back. ” Chinanews Life Channel learned from the China Disabled Persons' Rights Protection Department that many blind people have already responded to such problems to the China Disabled Persons' Federation. According to the staff of the China Disabled Persons' Rights Protection Department, he will reflect the relevant leaders of the Disabled Persons' Federation, but the Disabled Persons' Federation can only play a coordinating role. When Zhongxin.com Life Channel consulted with Beijing Railway Customer Service, the staff clearly stated that the complaints received from the system after the upgrade was the first case that reflected this problem, and he will report it. The staff said: "This proposal, if adopted in the future, will be announced on the 12306 official website. ” As for the question from how to provide feedback, to how long it will be adopted by the relevant departments, and finally to make system changes, the staff member said frankly: "The opinions will be analyzed after they are submitted, and their performance does not meet some actual conditions and Feasibility of adoption. & rdquo; In this regard, the Chinanews Life Channel will continue to pay attention. 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