If the message is sent or received by Fetion, the message is

. When the user sends or receives a message through Fetion, if there is a situation where the message cannot be sent or received normally, please refer to the following methods for troubleshooting:

1. Please confirm the message. If the friend status is normal, if he is down, the Fetion service is closed, and the mobile phone number is not disclosed, the message may not be sent or received normally.

2. Please confirm whether there are sensitive words (reaction, violence, pornography, etc.) in your name or SMS content. If there is, the SMS may not be sent or received normally.

3. Please confirm that the friend relationship is normal. If the friend relationship is not successfully established, the message may not be sent or received normally. It is recommended that both parties re-establish a friendship.

4. Please confirm whether the friend who received the message has been added to the blacklist, or he has been added to the blacklist by himself. If the above phenomenon exists, the user and the friend cannot send and receive messages normally.

5, please confirm whether the status of the friend receiving the message is "offline". If his status is "offline", then the friend will not receive the message sent by Fetion when the friend is not logged into the PC client or mobile client.

6. If you can't send and receive messages normally through the above methods, please go to the Fetion official website customer service center's "Fetion letter Q & A, I have to ask questions", feedback, feedback the problem to the customer service staff, Fetion will help as soon as possible The user checks and reports the results to the user. When users are feeding back questions, they may need to provide the following information:

a) The point in time when the message was sent.

b) How to send (if the user sends it through the mobile client, you also need to provide the client).

c) Is there a message, if any, please provide the information of the prompt.