Win10 install Office365 and Office 2016 no response how to do

Win10 install Office365 and Office 2016 no response how to do
specific as follows:
1, if it is a one-time purchase of Microsoft Office 2016, will only be unresponsive when the first attempt to complete the installation, then you can close the process , quit all Office programs;
2, then re-open the Office program installation, such as Microsoft Word 2016, you can successfully complete the installation;
3, if you ordered Office 365, then use My Office Account (my Microsoft account) page to operate;
4, exit the current Office program, re-download and install Office 365.