Microsoft claims that Windows 7 user help phone dropped significantly

There are many ways to measure the performance of Windows 7, such as reports on new PC sales, Windows 7 sales statistics, and statistics on companies planning to use Windows 7.

However, the most encouraging sign for Microsoft is to reduce the number of calls it receives from people reporting failures. In general, Microsoft said, the number of calls received by Microsoft's technical support line is only half of what it expected.

Barbara Gordon, vice president of customer technical support at Microsoft, said that we found that the number of calls in our call center was significantly reduced, much less than we expected.

The decline in the number of help calls is not just because Windows 7 has fewer failures than previous operating systems. In the weeks before and after the release of Windows 7, Microsoft also added two new ways to get help, one way is to ask for help through an online forum called "Microsoft Answer", and the other way is through Microsoft on Twitter. Microsoft help page.

Gordon said in an interview this week that we found many people using the Self-Service Forum and the Twitter website to get answers.

Microsoft said it has verified 60,000 solutions so far. The company said that 83% of English inquiries can be answered within 7 days. Other voice queries take a little longer. The percentage of question responses in other languages ​​is lower, but 78% of inquiries will be taken care of within a week.