User Response Vista Upgrade to Windows 7 Encountered Unlimited Restart

Since last Friday, some users have reported that they have experienced an infinite restart failure when upgrading from Vista to Windows 7. The upgrade process will stop at the 2/3 process and prompt the upgrade to fail. Then the installer will restore the original Vista system. However, after the restart, the user will find that the system will enter the Windows 7 installation interface again. cycle. Including Microsoft's senior managers, many Microsoft engineers have proposed their own solutions to this failure, but there are still customers on Monday reporting that these solutions can not solve the problem.

In the first batch of users who suffered an infinite restart failure, a user with the ID number Chimaera717 posted: "Upgrading Windows 7 is hard for me, I just want to let me The machine can work normally. Who told me how to get rid of the purchased Windows7?"

Earlier, Microsoft support staff thought that the failure was caused by the installation file corruption, they suggested Users who encounter these faults should burn the downloaded upgrade files to the CD in the form of iso image files at the slowest speed of the optical drive to avoid the failure of the installation file corruption. In addition, one user also provided a link to users who encountered these failures. This link points to a support document released by Microsoft last July and said the document should be able to resolve the failure.

Later Monday, Microsoft executive Paul Aaron joined the ranks of providing technical support. He provided users with a link to another supporting document, saying that this installation failure may be due to a certain These are caused by services running in the background.

This document was released in early September, which pointed out that a service called iplppsvc for providing IPv6 network service support may cause Vista to lock up at 62% of the process when upgrading Windows 7. To solve this problem In case of failure, the user needs to enter Vista to adjust the advanced system settings and turn off the service.

However, after taking these measures, some users still said that there was no improvement in the situation.

"You are just commanding!" An angry forum user posted a post protesting: "We are basically upgrading from genuine CDs bought at retail stores, and this kind of failure has been different. Brand, configuration on the machine appears, there is no Vista startup option on the boot menu at all, our previous installation of Vista is finished, so we have no way to enter the Vista system to re-adjust the settings. Please read the post carefully, this is fundamental It’s not the fault caused by the user’s misoperation. It’s just Microsoft’s own problem.”

However, according to Ben Bennett, head of Microsoft’s technical support department, this kind of failure is not the focus of their attention. Instead, the department's main focus is on support for upgrading from XP to Windows 7, as well as support for upgrading Net7 users of Windows 7.

Bennett also said that overall complaints and requests for help on Windows 7 were less than originally expected. "Vista sales are not ideal, and Windows 7 is different." He declined to disclose the specific digital data of Vista and Windows7 in the volume of complaints, and said: "Despite the high sales of this operating system, Windows7 complaints are more than we expected. It’s much less.”