Win7 download version error leads customer complaints Microsoft said informal version

Microsoft's strong launch of the latest operating system Windows 7 less than a week, the first big mistake, hundreds of customers who bought the download version of Win7 (Windows 7), there are problems that can not be installed.

This morning, Microsoft confirmed these reports and has launched an investigation on this, but no solution has been found yet. At the same time, Microsoft Chinese technicians said that Win7 is an informal version of the problem in the United States, and this phenomenon will not appear in the Chinese market.

According to foreign media reports this morning, there were customer complaints, and the executable file named "Win7-P-Retail-en-us-x64.exe" was downloaded from the website server, and the "Uninstall" message appeared after clicking After the status bar is completed, an error message "Unable to generate or save a new file in the folder where the program is downloaded" appears.

In addition to the .exe executable, there are two .box files in the downloaded installation file. The original intention of the executable file is to extract the .box file, but it is a problem in the process.

An engineer from Microsoft replied that Microsoft has been informed of the problem and will keep posting the latest investigations. Microsoft recommends that customers use a temporary method to download a program called "Oscdimg" from Microsoft's official website, and use it to create an .iso CD file from the installation file before installing it. But this process will be more complicated.

The report said that the majority of the affected people were customers who purchased Windows 7 through American online sales company Digital River. The company provides Windows 7 upgrade download service for local students at a cost of only $29.99, which attracts many students.

Is going to visit the issue of Win7 and the informal version

The Microsoft Public Relations Department told reporters that the current four versions of the Chinese version of Win7 have not appeared in the above situation, if it appears, Microsoft China will Try to solve it immediately and not let consumers suffer losses.

Microsoft China's technical personnel learned that the problem of Win7 in the United States is an informal version, but a network download upgrade version of a university at a low price.

Although Win7 suffered setbacks in the United States, sales in China have soared. Due to tight supply, after only two days of listing, this product has a difficult situation.

In this regard, Suning, who is responsible for the domestic sales of this product, said that they have reached an agreement with Microsoft to sell genuine Win7 in 100 stores nationwide, but large-scale distribution may have to wait until the end of November.