How did the failure during the upgrade occur? How to solve it?

The computer failure is very diverse, but the latest finding is that there was a failure during the upgrade. Let's take a look. According to foreign media reports, some time ago, some users encountered some faults during the upgrade from Vista to Windows 7, which could not be downloaded or installed normally. On Tuesday, Microsoft made a relevant explanation for the purchase of a discounted Windows 7 upgrade for college students.

Michael, who claims to be a Microsoft technical engineer, said that some users had responded that they had some difficulties in downloading and installing Windows 7 some time ago. Currently, both Digital River and Microsoft have been aware of this issue.

It is understood that Digital River, headquartered in Minneapolis, Minnesota, is a company that focuses on software online sales and recently offered to provide students with an upgraded version of Windows 7 for $29.99. . On Friday, hundreds of users said they could not perform the installation and upgrade of Windows 7 purchased and downloaded from Digital River.

Michael said that some consumers are unable to install Windows 7, because they are upgrading from 32-bit Vista to 64-bit Windows 7.

Last Thursday, Microsoft officially released a new generation of operating system client Windows 7, however, within 24 hours after the release, hundreds of users responded that they could not extract Windows purchased from Digital River. 7 compression package. The error message that pops up is as follows: "We are unable to create or save new files in the folder in which this application was downloaded".

Michael pointed out that this error message will appear when the user runs a 32-bit Windows XP or Vista system and executes the 64-bit Windows 7 download process. This is inevitable, running a 32-bit Vista or XP operating system could not perform a 64-bit Windows 7 upgrade.

Microsoft said that as early as this summer, the company has already clarified the upgrade path of "in-place upgrade", 32-bit Vista can only perform 32-bit Windows 7 "in-place upgrade" ; If the user wants to perform a 32-bit Vista or XP to 64-bit Windows 7 upgrade, then you must use the 64-bit DVD boot version of Windows 7 to perform "custom" or "clean install".

When users perform Windows 7's "custom" or "clean", they must back up the data, applications, settings, etc. of the original computer in advance, and install them in Windows 7. Then restore the original data again.

Michael added that users who downloaded 64-bit Windows 7 due to a mistake can request a Digital River refund and then purchase and download 32-bit Windows 7. However, Digital River said there is currently no refund policy for Windows 7 for student discounts.

Although the upgrade fault is a relatively new fault, the solution still exists, so you don't need to urgently install the system or other actions when you encounter such problems, follow the method on the tutorial. Come on.