Win8 broadband connection error 678 processing steps

Win8 system error code 678 broadband connection error, the specific meaning of this error is that the remote computer is not responding, the main reason for this problem is from the computer to the broadband port The line connection is not smooth, let's introduce the processing steps of error 678 in Win8 broadband connection.

broadband connection error 678 (remote computer did not respond) process steps:

Step one: Check the MODEM signal is normal, not normal to restart the modem. If you see step two, see normal.

Step 2: Ask the user whether there is a firewall or 3721 Internet Assistant and other software. If yes, users are advised to quit.

(1) After the firewall and 3721 Internet Assistant test: If the fault is resolved, the cause of the failure is “User Software Problem”;

(2) If the fault persists, go to the next step. Continue processing;

Step 3: Instruct the user to check the status of the network card and plug in the network cable:

(1) If the fault is solved, fill in: the cause of the failure is “pc hardware problem”; Br>

(2) If the fault persists, proceed to the next step to continue processing;

Step 4: When the conditions are met (the user has dial-up software, installation CD (Win98 must have a network card driver) It is recommended that the user delete the dial-up software and install the dial-up software after re-installing the NIC driver:

(1) If the fault is solved, fill in: the fault phenomenon is “Dial-up connection timeout”, the cause of the failure is “ld]; PC hardware problem <;

(2) If the fault persists, proceed to step 5 to continue processing;

Step 5: Determine if the telephone line behind the MODEM is available, and whether the splitter connection is Exact:

(1) Even if the phone cannot be used after MODEM, and other phones with billing numbers can be used, it is recommended to replace the phone line. The reason for the failure is “User indoor line failure”;

(2) If all the telephone numbers of the user's home bill are not available, please call customer service 10000 Telecom (10060 Netcom/10050 Railcom) to report the obstacle.

Step 6: The above processing Invalid or the user can not do simple coordination, please call customer service 10000 Telecom (10060 Netcom /10050 Railcom) for obstacles.

The above is the Win8 broadband connection error 678 processing steps, encountered similar You can also check the problem where the problem occurs. If you can't solve it yourself, please call the broadband customer service and ask the professional maintenance staff to help.