What to do if Fetion adds a friend when it fails to add

                  There are many reasons for the failure to add a friend. If there is a failure to add a friend, the user can refer to the following methods for troubleshooting:

1. Whether the relationship between the two friends is normal, if there is a one-way friend relationship (one party is in the other party) In the buddy list, but the other party is not there, it is recommended to add it again.

2. Please verify that the user's reply message command is correct, and follow the prompts. If you don't reply to the original invitation, or if the reply is incorrect, it will cause the friend to fail.

3. Please verify your current number of friends, including blacklisted users. The upper limit of the friend of the ordinary Fetion user is 500, and the upper limit of the friend of the member is 1000 (Note: If a number is in the blacklist of the user but not in the buddy list, the number is not counted in the number of buddies. If the number is both in the user's The blacklist is in the buddy list, and this number is counted in the number of buddies). If the number of friends of the user has reached this limit, it is impossible to successfully add friends.

4, please verify that the number of added friends has reached the upper limit. In order to prevent some malicious users from using Fetion's add friend function to send spam, protect the interests of most Fetion users, set the limit of the number of times to add friends. If you exceed the limit, you will not be able to add friends. A Fetion user can send 100 friend requests every day, and can send 500 friend requests every month. (Note: When the number of friends added by Fetion PC client is 30 or 30, the system will also prompt the user. Add frequently, please follow the prompts to enter the graphic verification code, you can continue to add friends).

5. Please verify that the number of times you have added a friend has reached the upper limit. In order to prevent harassment of a user, there is a limit to the number of times a friend can be added to a friend. That is, for a friend, the user who binds the mobile phone number can send him a friend request up to 10 times a day, and can send him a friend request 20 times a month; the user who is not bound with the mobile phone number can give him at most every day. Send a friend request 3 times, and you can send him up to 10 times a month to add a friend request. If the number of times a user adds a friend request exceeds this limit, the add request cannot be sent to the other party, and the addition fails.

6. If the name of the inviting party contains sensitive words, the invited party will not receive the invitation information of the friend, suggesting that the inviting party change the name; if the name of the inviting party is empty, it will affect the invited party. Go to the invitation and suggest changing your name. If the name of the inviting party has special characters, such as “%”,“&”,“*”, etc., the friend can not receive the invitation by adding the friend through the built-in STK card and SMS. Information, suggest changing the name.

7. If the user fails to add a friend through the mobile client Java 1.0, please verify the status of the friend who has been added to the Fetion. If he does not open the Fetion service, the user cannot successfully add him as a friend through the Java 1.0 client. In this case, the user can try to add the friend via a PC client or other means.

8. If the user is a Fetion user who does not have a mobile phone number bound to China Mobile, then when the user adds a friend, the invitation information can only be sent to the client of the other party, and will not be sent as a text message. Go to the other party's mobile phone, so please verify that the friend you want to add is currently logged in to the client.

9. If you can't add friends successfully through the above methods, please go to the Fetion official website customer service center's "Fetion letter Q & A, I have to ask questions", feedback, feedback the problem to the customer service staff, Fetion will help as soon as possible The user checks and reports the results to the user. When users are feeding back questions, they may need to provide the following information:

a) Operation time.

b) How to add (if the user is added via the mobile client, you will also need to provide the client).