First enter the start screen, search & ldquo; diagnosis & rdquo;;
Step 1: Search for the diagnosis, and choose to identify and repair the network problem;
Step 2: The system automatically starts to enter Diagnostic mode;
In general, through such a diagnosis, the problem can be found, and the computer will automatically repair it to complete the user's Internet access.
But there are special circumstances. For example, a relative or friend does not know that he is using it while using VPN, or that DHCP is required in the network environment, and he only opens the automatic acquisition of IP, and DNS does not open, etc. At this point you need to use some command line tools — — ipconfig, route print and other tools.
But we have had a similar experience. —— The English word on the phone to your friends is sometimes unclear: punctuation, spelling, slash type.
The next diagnosis will provide a more advanced way for your friends and relatives to give you more details. The following are graphical operations:
Step 3: Click to view details to go to more options;
Step 4: Expand “Check Details";
Step 5: Provide two advanced logs —— network diagnostic logs, other network configurations and logs, here we use the network diagnostic log as a presentation (click the blue link of etl at the end);
Step 6: Then you will open IE's downloader to let you store the file, here choose Save as to the desktop;
Step 7: Because the elt file is an event file, we need to pass this method Open the corresponding log file;
I can open the computer management through the keyboard order of Win+X, G, find the event viewer, and restore the log file according to the 7th icon.
Step 8: Then open the event viewer's query dialog box, click “ Yes & rdquo; to convert the new file format to evtx, click “No” directly to the next screen without generating a copy file;
Step 9: Create a name for the log, click OK;
Step 10: The event viewer automatically extracts the information in the log file, as we can let friends and relatives provide relevant information. Information, such as an exclamation point or wrong information;
In this interface we can also see some ways and methods for Microsoft to diagnose whether the network is connected.
If the problem is solved, our phone can hang up. If there is still a problem, please ask your friends and relatives to go back to the other network diagnostics and log options under 5, click on the blue link of the cab, if there is a related viewer will automatically open the file, if No, there will be a query save dialog similar to the sixth one. After selecting the storage, we use the decompression tool that comes with the system (right click — open mode — resource manager) .
Step 11: Open the file, we can see the keywords that the technicians prefer;
We only need friends and relatives to open the corresponding txt file, you need to ask for your call here. The parameters of the relationship can be, or let them send a MMS or email attachment to you as a judgment specimen.
If the relatives and friends are in a local area network (LAN) environment (non-dial mode or VPN status), then check if the LAN under the Internet option is necessary to set the proxy:
Step 12: Check the Internet options Local area network (LAN) proxy server settings.
At this point in the diagnosis of Windows 8 Internet access difficulties can be solved by such a little mouse, not to continue to spend time & mdash; & mdash; stay back and forth in the input of various complex commands.