Win2000 Blue Screen Failure Troubleshooting

In theory, pure 32-bit Windows 2000 will not crash, but this is only theoretical. Windows 2000 crashes due to virus or hardware and hardware driver mismatches. When Windows 2000 crashes, the monitor screen turns blue and a STOP fault message appears. Below we introduce the general STOP fault handling method and special STOP troubleshooting.

General STOP Troubleshooting

1. First check the computer for viruses on the computer with the new antivirus software.

2. If Windows 2000 can be started, check the information in the "Event Viewer" to identify the device or driver that caused the failure. Start & ldquo; Event Viewer & rdquo; method is: & ldquo; start & rdquo; \\ & ldquo; set & rdquo; \\ & ldquo; Control Panel & rdquo; \\ & ldquo; Administrative Tools & rdquo; \\ & ldquo; Event Viewer & rdquo; \\ & ldquo; the system log & rdquo ;. 3. If you are unable to start the computer, try to start the computer with “Safe Mode" or “Last Known Good Configuration>, then remove or disable the newly installed add-on or driver. If you can't start your computer with “Safe Mode, you can use the Repair Console. The repair console can disable some services, rename device drivers, troubleshoot boot sectors, or master boot records. 4. Remove the newly installed hardware devices (RAM, adapter card, hard disk, modem, etc.). 5. Make sure that the drivers for the hardware devices have been updated and that the system has the latest BIOS. 6. Run system diagnostic tools provided by the computer manufacturer, especially memory checks. 7. Check the Microsoft Compatible Hardware List (HCL) to ensure that all hardware and drivers are compatible with Windows 2000. Hcl.txt is in the \\Support folder of the Windows 2000 CD-ROM. 8. Disable memory caching in the BIOS. 9. Restart your computer. At the startup screen, press F8 to enter the “Advanced Startup Options” and select “Last Time Correct Configuration”. (Note: Start the computer in the same way as the last correct configuration. The computer's settings are reset to the last successful startup configuration.) 10. If you have access to the web, go to, click “Support&rdquo ;&“Search Knowledge Base”, at “Type your keywords here", enter “stop” and the corresponding number (if STOP message <;stop:0x0000000A”, enter "<;stop0x0000000A”), Press Enter to find out the solution to the STOP problem that occurred. Special Exclusions STOP Message 0x0000000A Fault (device is already installed) Normal Cause The driver used an abnormal memory address. 1. If Windows 2000 can also be launched, check the information displayed in the "Event Viewer" to identify the device or driver that is causing the problem. 2. Turn off or disable some newly installed drivers and remove the newly installed add-ons. 3. Remove some newly installed hardware (RAM, adapter, hard drive, modem, etc.). 4. Make sure that the drivers for the hardware devices have been updated and that the system has the latest BIOS. 5. Run system diagnostic tools provided by the computer manufacturer, especially memory checks. 6. Check the Microsoft Compatible Hardware List (HCL) to ensure that all hardware and drivers are compatible with Windows 2000. 7. Disable the memory cache feature in the BIOS. 8. Restart your computer. At the startup screen, press F8 to go to “Advanced Startup Options” and select “Last Known Good Configuration”. STOP message 0x0000000A failure (when just joining a new device) Normal cause The driver used an abnormal memory address. 1. During the installation process, the screen prompts “When the installer is checking the computer hardware configuration”, press F5 and select the appropriate computer type according to the prompts. For example, if the computer is a single processor, select “Standard PC”. 2. Disable the memory cache function in the BIOS. 3. Remove all adapter cards and disconnect all hardware devices that are not necessary to start the computer, then reinstall Windows 2000. 4. If the system is equipped with a SCSI adapter card, ask the adapter card vendor for the latest Windows 2000 driver, disable the sync negotiation function, and check the SCSI ID number of the termination header and device. 5. If the system is equipped with an IDE device, set the IDE port to Primary. Check the Master/Slave/Only settings of the IDE device. In addition to the hard drive, remove all other IDE devices. 6. Run system diagnostic tools provided by the computer manufacturer, especially memory checks. 7. Check the Microsoft Compatible Hardware List (HCL) to ensure that all hardware and drivers are compatible with Windows 2000. 8. Restart your computer. At the startup screen, press F8 to go to “Advanced Startup Options” and select “Last Known Good Configuration”. STOP message 0x0000001E failure 1. Check if there is sufficient disk space, especially for new installation. 2. Disable the driver shown in the STOP message and all newly installed drivers. 3. If the video driver you are using is not from Microsoft, try switching to a standard VGA driver or a suitable driver supported by Windows 2000. 4. Make sure your system has the latest BIOS. 5. Restart your computer. At the startup screen, press F8 to go to “Advanced Startup Options” and select “Last Known Good Configuration”. STOP message 0x00000023 and 0x00000024 failure Common cause An error occurred in severe drive fragmentation, overloaded file I/O, third-party drive mirroring software, or some anti-virus software. 1. Disable some anti-virus software or backup programs and disable all defragmentation applications. 2. Run CHKDSK /f to repair the hard drive and restart the computer. 3. Restart your computer. At the startup screen, press F8 to go to “Advanced Startup Options” and select “Last Known Good Configuration”. STOP message 0x0000002E Fault Common cause Parity error in system memory. 1. Run system diagnostic tools provided by the computer manufacturer, especially memory checks. 2. Disable the memory cache function in the BIOS. 3. Try to start with “Safe Mode”. If "Safe Mode" can start the computer, try changing to a standard VGA driver. If this does not solve the problem, you may need to use another video adapter card. A compatible video adapter card is listed in the "Compatible Hardware List". 4. Make sure that the drivers for the hardware devices have been updated and that the system has the latest BIOS. 5. Remove some newly installed hardware (RAM, adapter, hard drive, modem, etc.). 6. Restart your computer. At the startup screen, press F8 to go to “Advanced Startup Options” and select “Last Known Good Configuration”. STOP message 0x0000003F Fault Normal cause The driver has not been completely cleared. 1. Remove some newly installed software, including backup tools or disk tools such as defragmentation and anti-virus software. STOP message 0x00000058 Fault Normal cause An error has occurred in the master drive of the fault-tolerant set. 1. Boot the floppy disk with Windows 2000 and boot the computer from the mirror (second) system drive. 2. Restart your computer. At the startup screen, press F8 to go to “Advanced Startup Options” and select “Last Known Good Configuration”. STOP message 0x0000007B failure Common cause A problem occurred during the initialization of the I/O system (usually the boot drive or file system). 1. Check for viruses on your computer. This STOP message usually occurs when there is a virus in the boot sector. 2. Use “fix console” to fix the drive. 3. Remove the newly installed hard drive or control card. 4. If the system is equipped with a SCSI adapter card, ask the adapter card vendor for the latest Windows 2000 driver, disable the sync negotiation function, and check the SCSI ID number of the termination header and device. 5. If the system is equipped with an IDE device, set the IDE port to Primary. Check the Master/Slave/Only settings of the IDE device. In addition to the hard drive, remove all other IDE devices. 6. Run CHKDSK. If Windows 2000 cannot boot CHKDSK, you must remove the hard drive and connect it to another Windows 2000 system, then check the hard drive with the CHKDSK command. 7. Restart your computer. At the startup screen, press F8 to go to “Advanced Startup Options” and select “Last Known Good Configuration”. STOP message 0x0000007F failure Common cause Hardware or software problem; common cause is hardware failure. 1. Run system diagnostic tools provided by the computer manufacturer, especially memory checks. This STOP message often occurs in the event of an error or mismatched memory. 2. Disable the memory cache function in the BIOS. 3. Try removing or replacing hardware: RAM, controllers, adapters, modems, and other peripherals. 4. Check the Microsoft Compatible Hardware List (HCL) to ensure that all hardware and drivers are compatible with Windows 2000. This problem may be caused by an incompatible motherboard. 5. Restart your computer. At the startup screen, press F8 to go to “Advanced Startup Options” and select “Last Known Good Configuration”.