, why can't I connect to the Internet? In most cases, the Internet connection problem is caused by a broken cable or that the router and modem are not working properly. First, try running Network Troubleshooter to see if it can diagnose and resolve the issue.
open "network" Troubleshooting by: swipe from the right edge to the middle of the screen, click on the "Search" (if using a mouse, pointing to the upper right corner of the screen, then the pointer is moved downward, and then Click Search, enter the network troubleshooting in the search box, and then tap or click Settings and Identify and fix network problems.
Here's another way to open the "Network Troubleshooter" in. Swipe in from the right edge of the screen (if you are using a mouse, point to the top right corner of the screen, then move the mouse pointer down), and then tap or click Search. Enter your network troubleshooting in the search box, then click or click Settings and then identify and fix network issues.
If you run the network troubleshooter does not resolve the problem, follow these steps:
sure that all cables are connected (for example, make sure the modem is connected directly or through a router to Active Telephone Jack or cable interface).
unplug the power cord from the modem and the router.
back of the router, then all of the LEDs on the power supply line indicated position
devices are off, wait at least 10 seconds, and then reconnect the power to the modem and the router.
Some modems have a battery backup to prevent light goes out. For this type of modem, you can press and release the reset button quickly. If you do not see the reset button, remove the battery.
If you are setting up a new computer for the first time, check to see if your router is fully compatible with Windows. Due to the new networking features in Windows, some older network routers are not fully compatible and can cause problems. To see a list of routers compatible with Windows 8 and Windows RT, visit the Compatibility Center on the Windows website.
I can not connect to the Internet via a broadband connection (DSL, cable or fiber).
1. Check the network (Ethernet) is properly inserted into the cable modem and Ethernet ports on the computer. Cable ends of the network should be similar to the following:
network (Ethernet) cable
2. Check to make sure that not using a DSL filter between the modem and the telephone jack. Indicator on
3. Check the modem. These indicators can sometimes indicate the location of the problem—etherer, DSL, cable, fiber connection, or power to the modem.
4. Reset your IP address. Here's how:
a open "command prompt" in the following manner: swipe from the right edge to the middle of the screen, click on the "Search" (by the mouse, the point on the top right, then Move the pointer down, click Search, enter a command prompt in the search box, and then click or click Apply and Command Prompt.
b. At the command prompt, type ipconfig /release, and press Enter. This will release the current IP address.
c. At the command prompt, type ipconfig /renew, and then press Enter to get a new IP address.
This will renew the DHCP configuration for all adapters. To renew the IP address of a specific adapter, enter the name of the adapter that you displayed when you entered ipconfig at the command prompt.
5.Winsock file corruption can cause connectivity problems. Winsock is an application programming interface (API) standard for software that allows Windows to use network protocols such as TCP/IP. For more information, go to the Microsoft website to determine how Winsock2 is corrupted and recover from corruption.
6. Requirements Internet service provider (ISP) to verify that the server is working correctly, and whether you have access to the ISP user account and ISP services.
7. If you recently replaced your router or modem, and your ISP uses the Mac address filtering function, the ISP will need to add your new device to the list of devices that can be connected to the network. If you suspect this is the case, please contact your ISP for assistance.
my connection is classified as "restricted"
This means that the computer has been successfully connected to the router, but the computer has not been assigned a valid IP address, and therefore virtually impossible to access the Internet. This may also indicate that a valid IP address has been assigned, but the computer does not have an Internet connection. If you are connected to a home network, try rebooting the router. If you are connected to a domain or public network, contact the technical support for that network.
I can not connect via dial-up connection to the Internet, or disconnected
ensure the dialed number is correct, including any required access numbers (such as 9), and the number is not busy.
sure that the phone jack work properly. To test this, connect to the phone to check for a dial tone.
sure that the telephone line into the modem "line" jack, not "telephone" jack.
sure that the telephone line is not damaged, by telephone modem access "telephone" jack. If you hear a dial tone, the phone line is normal.
If you set the call waiting feature, try turning it off and then try to connect again.
If you do not have to interact with the site, the ISP might have disconnected your connection over time. Try connecting again.
if someone answer the phone when you are online, your connection may have been automatically disconnected. Try connecting again.
Most dial-up modems work only with analog phone lines. Verify that an analog phone line is installed, or if a digital phone line is installed, verify that your computer has a digital modem.
sure the modem to work properly. For more information, check the information that came with your modem or go to the manufacturer's website.
Contact your telephone company to verify the quality of the telephone line.
If your computer has two network connections, the networking software must choose which connection to use for network communication. Networking software will choose the best performing connection. For example, if connection A has an Internet connection but is slow and has poor performance, connection B does not have an Internet connection but local network performance is good, then the networking software will route network traffic through connection B. This means you can't browse the site, so Windows will report only local connections (no Internet connection). Win8e.com 800 million network reminder Technically, this is correct, but not what you need. To force your computer to use connection A with an Internet connection, disconnect B and try again.