Microsoft officially solves the problem that HP printers cannot print after upgrading Win10.

If you are using an HP Envy printer, it is very likely that the printer will strike after upgrading to Win10. This is a relatively common problem, Microsoft has also confirmed, and opened a special page in the official MSDN page to guide users to solve this problem.

This type of problem is usually caused by a driver problem. Microsoft explained that this is because the software has not been successfully migrated after upgrading to Windows10. The system will give "HP ENVY e-All-in- One Printer failed to install, you need to remove the HP printer driver software from the system and reinstall it. In the MSDN related page, Microsoft gave detailed operation steps, as follows:

First, delete the HP printer driver and software:

1, if your printer has been connected to the computer via USB , disconnect the USB connection;

2, open the control panel — program and function (uninstall or change the application);

3, find the HP printer in the software list, uninstall it;

4, restart the computer.

Second, reinstall the printer driver:

1, open the HP printer;

2, connect the printer to the computer;

3, download the HP printer drive. Click here to go to the HP printer driver download page and download the driver according to your printer model and the prompts on the page.

4, install the driver after downloading (can also be installed directly using the driver installation assistant provided by HP);

Third, restart the computer and printer:

1, press the printer Turn off the power button;

2, close all programs running on the computer, restart the computer;

3, open the printer;

4, try to print the document, Make sure the printer is back to normal operation.

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