What should I do if the audio is out when Windows 10 10130 is upgraded to 10162?

A number of Insider members have reported audio issues in the Windows 10 Preview. These issues arise when users upgrade from build 10130 to 10162. Fortunately, 10166 may have fixed these issues. Microsoft is working with hardware vendors to provide drivers for some hardware.

If you have audio problems on your PC, check out John Wink, a senior software engineer at the Microsoft Media Quality team, on the Microsoft forum:

I need you here. s help. Once you have installed 10166 and updated to the latest audio drivers (from Windows Update or your OEM website), I would like to hear what kind of problems you are experiencing. Please send me an email at [email protected]]“[email protected], follow the steps below:

“Run DxDiag.exe, click “Save all information” , then send the file to me

In the same email, explain to me the symptoms you see

Using this information, I can work with our hardware partners for you Provide the best experience. In the Windows Insider membership community, you can provide a wider range of configuration information than I have in the test lab, so your help is very valuable to me. ”

Do you also experience audio problems during the upgrade process? Is there a fix?