Solution for network connection error message 678

When people use broadband Internet access, there are often some error messages, all of which are numbered, such as 678, etc. Each number represents an error. Today, we will explain the error message when broadband Internet access is available. What is wrong and how to solve it.

Step 1: Check if the MODEM signal is normal. If it is not normal, restart the modem. If you see step two, see normal.

Step 2: Ask the user whether there is a firewall or 3721 Internet Assistant and other software. If yes, users are advised to quit

(1) After the firewall and 3721 Internet Assistant test: If the fault is resolved, the cause of the fault For "User Software Problems";

(2) If the fault persists, proceed to the next step to continue processing;

Step 3: Instruct the user to check the status of the network card and plug in the network cable: Br>

(1) If the fault is solved, fill in: the cause of the fault is “pc hardware problem”;

(2) If the fault persists, proceed to the next step to continue processing;

Step 4: When the conditions are met (the user has dial-up software, installation CD (Win98 should have a network card driver), it is recommended that the user delete the dial-up software and network card driver, and then re-install the network card driver and install the dial-up software:

(1) If the fault is resolved, fill in: the fault phenomenon is “Dial-up connection timeout”, the cause of the fault is “PC hardware problem”;

(2) If the fault persists, then Go to step 7 to continue processing;

Step 5: Determine if the telephone line behind the MODEM is available, and whether the splitter connection is correct:

(1) After the MODEM, the phone cannot be used, and the other numbers of the billing number can be used. Replace the telephone line, the cause of the failure is "User indoor line failure";

(2) If all the telephone numbers of the user's home bill are not available, please dial 10000 for the obstacle report. Six: If the above processing is invalid or the user can't do simple cooperation, please dial 10000 for the obstacle report.

Of course, there are still many error messages like this, and everyone often follows the usual mistakes. Information, see if there is any solution, you can solve it yourself, and hope to be useful to everyone.