Microsoft Certification: Troubleshooting Windows XP System

  


Solution: If you are unable to log in, restart your computer and press F8 when starting. On the Windows Advanced Options menu, select “Last Known Good Configuration" and press Enter. Printer Repair Training
Check that all new hardware or software is properly installed. If this is a fresh installation, contact the manufacturer of the hardware or software to obtain any Windows updates or drivers that may be required. Power Supply Repair
Run all system diagnostic software provided by the computer manufacturer, especially memory check. Memory Installation Settings
Disable or uninstall recently installed hardware, drivers, or software.
Make sure that the hardware device driver and system BIOS are the latest versions.
Disable BIOS memory options such as cache or shadow.
[Q]: Stop error number: 0x0000001E meaning and solution?
Caption: KMODE-EXPTION-NOT-HANDLED
[Answer]: Common reason: Kernel mode process attempts to execute an illegal or unknown processor instruction.
Solution: Make sure there is enough disk space, especially when performing a new installation.
If the stop error message indicates a particular driver, disable it. If you are unable to start your computer, try booting in Safe Mode to remove or disable the driver.
If you have a video driver that is not supported by Microsoft, try to switch to the standard VGA driver or the appropriate driver provided by Windows.
Disable all recently installed drivers to ensure that you have the latest version of the system BIOS.
[Q]: Stop error number: 0x00000023 or 0x00000024 meaning and solution?
Caption: FAT-FILE-SYSTEM or MTFS-FILE-SYSTEM
[Answer]: Common cause: The problem occurs in Ntfs.sys (allowing the system to read and write the driver files of the NTFS driver).
Solution: Run system diagnostic software provided by the computer manufacturer, especially hardware diagnostic software.
Disable or uninstall all anti-virus software, disk defragmenter or backup program.
Run the Chkdsk /f command at the command prompt to check the hard drive for damage and restart the computer.
[Q]: Stop number: 0x0000002E meaning and solution?
Caption: ATA-BUS-ERROR
[Answer]: The usual reason: system memory parity error, usually caused by hardware problems.
Solution: Remove all recently installed hardware. Run system diagnostic software provided by the computer manufacturer, especially hardware diagnostic software.
Make sure that the hardware device driver and system BIOS are the latest version.
Using system diagnostics provided by your hardware vendor, run a memory check to find faulty or mismatched memory.
Disable BIOS memory options such as cache or shadow.
[Q]: Stop number: 0x0000003F meaning and solution?
Caption: NO-MOR-SYSTEM-PTES
[Answer]: The usual reason: the driver has not been cleaned up properly.
Workaround: Disable or uninstall all anti-virus software, disk fragmentation programs or backup programs.
[Q]: Stop error number: 0x00000058 meaning and solution?
Description text: FTDISK-INTERN-ERROR
[Answer]: The usual reason: a main drive in the fault-tolerant set has failed.
Solution: Start the computer with the Windows installation disk and boot from the mirror (2nd) system drive. For information on how to edit the Boot.ini file to point to the image system drive, search for "Edit ARC path" on the MIcrosoft Support Services Web site.
[Q]: Stop error number: 0x0000007B meaning and solution?
Caption: INACCESSI-BLE-BOOT-DEVICE
[Answer]: Common cause: Initialization of I/O system (usually refers to boot device or file system) fails.
Solution: Boot sector viruses usually cause this stop error. You can check for viruses on your computer with the latest version of anti-virus software.
Remove all recently installed hardware. Check the Microsoft Hardware Compatibility List to make sure all hardware and drivers are compatible with Windows.
If you are using a SCSI adapter, you can get the latest Windows drivers from your hardware vendor, disable synchronization negotiation for SCSI devices, check if the SCSI chain is terminated, and check the SCSI ID of these devices.
If you are using an IDE device, define the IDE port on the motherboard as the only primary port. Check the master/slave/unique settings of the IDE device. Uninstall all IDE devices except the hard drive.
If your computer has been formatted with the NTFS file system, restart your computer and run the Chkdsk /f/r command on that system partition. If the system cannot be started due to an error, use the command console and run the Chkdsk /r command to determine if the file system is corrupt. If Windows can't run the Chkdsk command, move the drive to other
[Q]: Stop error number: 0x0000007F meaning and solve?
Caption: UNEXPECTED-KERNEL-MODE-TRAP
[Answer]: The usual reason: usually caused by hardware or software problems, but generally caused by hardware failure.
Solution: Check the Microsoft Hardware Compatibility List to ensure that all hardware and drivers are compatible with Windows. This problem can occur if the computer motherboard is not compatible.
Uninstall all recently installed hardware. Run all system diagnostic software provided by your computer manufacturer, especially memory checking.
Disable BIOS memory options such as cache or shadow.
[Q]: Stop error number: 0x00000050 meaning and solution?
Description text AGE-FAULT-IN-NONPAGED-AREA
[Answer]: The usual reason: memory error (data cannot be exchanged to disk using paging file).
Workaround: Uninstall all recently installed hardware.
Run all system diagnostic software provided by the computer manufacturer, especially memory checking.
Check that all new hardware or software is properly installed. If it is a new installation, contact the hardware or software manufacturer for any Windows updates or drivers that may be required.
Disable or uninstall all anti-virus programs.
Disable BIOS memory options such as cache or shadow.

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