What if the double eleven express is lost? Double eleven express lost the solution

  
Now, presumably everyone's double eleven courier has arrived, but some people are very unfortunate, that is, double eleven express lost. So, what if the double eleven express is lost? Today, Xiaobian has brought the solution to the double eleven express delivery, let's take a look. Double 11 Express Loss and Loss Solution Introduction Express Company Compensation Standards Each express company has different compensation standards for goods. It is roughly divided into two categories: one is the multiple compensation for express delivery costs, and the other is limited amount compensation. The terms behind each courier will generally be printed with “If the sender chooses to insure, the actual loss of the consignment will be compensated for the non-monthly customer within 7 times the freight rate”. There are also express company's compensation standard limits are very clear, "Un-insured shipments are lost, damaged or short, according to the actual value of compensation, the maximum per ticket is not more than 1,000 yuan", the vast majority is "three times the postage paid" ”. In the event of broken goods, how should consumers respond? If the contract terms on the courier stipulate that the goods are damaged during transportation, the courier company is not liable for any reason. This situation is a format clause, and the courier company is improperly exempt from its own responsibility. This is an invalid format. Contracts, consumers can first get in touch with the courier company and defend their rights through complaints; if they are not satisfied with the results, they can report to the postal administration of the municipal express delivery industry for further consultation; finally, consumers still The legal rights can be safeguarded through judicial channels. “Double 11 Shopping Festival” Many online merchants will use the shipping method to promote the purchase. Buyers must negotiate with the merchant to solve the problem when purchasing valuable or fragile products. Remedy for mail loss According to Article 33 of the Postal Law, the postal enterprise shall compensate or take remedial measures in accordance with the following provisions for the loss, damage or shortage of internal mail: (1) Registered mail, in accordance with the competent department of postal services under the State Council The amount of compensation is stipulated. (2) If the insured mail is lost or totally damaged, it shall be compensated according to the insured amount; if the internals are short or partially damaged, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail. (3) Non-insurance postal parcels shall be compensated according to the actual loss value of the postal parcel, but the maximum shall not exceed the limit set by the competent department of postal services under the State Council. If the internals are short or partially damaged, the actual ratio of the insured value to the total value of the mail shall be The loss will be compensated. Article 32 of the Postal Law stipulates that the user may, in respect of the delivery of the mail and the remittance of the remittance, the postal enterprise that receives the receipt and collection of the remittance within one year from the date of delivery or remittance. Branch inquiry. The postal enterprise and its branches shall notify the inquirer of the results of the inquiry within the time limit prescribed by the competent department of postal services under the State Council. If the investigation fails and there is no result, the postal enterprise shall first compensate or take remedial measures. Within one year from the date of compensation, if one of the circumstances of Article 34 (2) and (3) of this Law is found, the postal enterprise has the right to recover the compensation. “China Post Administration” Seriously responsible to tell you, no matter what express, ordinary postal or 包邮, domestic or international parts, as long as there is loss and damage, do not talk with the courier company, just a word Say your claim for compensation and ask them if they can't agree. As long as they don't agree, there is a website called China Post Administration, Baidu, and then fill in a complaint, then wait and wait, sometimes slow, wait ten days. Sometimes, it will be OK in three or five days. Believe me, you will see the face of the courier company change from a rogue to a second. However, what is the extent of this website not known? Even the browser smart keywords are not displayed. Last month, I complained that China Post EMS package was lost. After getting more than one thousand full compensations, the postal staff also asked me with a smile and smile: What channel did you complain about? Where do you complain? The original leader only told them to solve the problem immediately, but they did not know why the leader was so concerned about this complaint. After I said it, she also asked me what the China Post Administration is responsible for. . . . . . In other words, even the staff of China Post do not know that there is this website. The average user finds that the package has not been received for a long time. The customer service call of the express delivery is replied: We are tracking the package information and have submitted it to the processing department. Please wait patiently for the result. In fact, things must be lost, they just do not want to compensate. The responsibility of shirking responsibility twice can be tolerated, but after three times of tolerance, it can no longer be tolerated, because the buyers in this package are eager to ask. I can only complain, but when I applied for a complaint from the China Post Administration, I did not report much hope because the Chinese department has been slow to handle things (whether it is an ID card or a Hong Kong and Macau Pass or other). And sometimes it is not accepted. However, the result is a lever.
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