Is Win10 good? Three major PC customer service suggestions to delete

Computer shop news: Foreign media measured OEM Win10 users call customer service when they encounter problems, Dell staff actually told: Windows 10 has many problems, it is recommended to downgrade the system to Windows 8.1.

Laptopmag has revealed more test details recently. The other two Lenovo and HP user solutions, which are among the top three PC manufacturers in the world, are also strikingly similar.

Taking HP as an example, the reporter called the support hotline to seek to solve the problems in the CoolSense cooling system. After nearly 57 minutes of repeated communication, the technical representative responded and suggested reinstalling the Windows 8.1 operating system.

In addition, Lenovo, although they did not give a rollback low version of the countermeasures, but the company's technical staff is clearly not very familiar with the voice assistant Cortana in the test.

And what is more disappointing is that when the reporter asked Lenovo Group technical representatives to help adjust the microphone settings, the representative said that only after the customer signed up to use the monthly software support service of $19.99, can the customer help solve the problem. This type of problem.

When asked about Mike Nash, vice president of HP customer experience, he gave a good answer: "Finally, the job of the technical representative is to make the customer's PC." normal operation. ”