Troubleshooting Windows XP Installation Problems

Finding CD-Rom Drives

Q: Setup Cannot Find CD-Rom Drives

A: Check if your hardware is on the hardware compatibility list ( Listed in HCL).

Reload the driver for the CD-ROM using the startup disk that came with the CD-ROM. The updated driver is also available from the manufacturer.

Try other installation methods, such as network installation.

If you are performing a fresh installation and starting with Windows 95, Windows 98, or Windows NT, click Advanced Options during installation and copy the files to your hard disk.

Unable to read CD-Rom drive

Q: Setup cannot read CD-Rom drive

A: Check if the CD-ROM or DVD drive is working properly.

Clean the CD.

Use another CD. To replace the CD, contact Microsoft or your computer manufacturer.

Solving the blue screen

Q: The screen displays a blue screen

A: Follow the instructions displayed on the screen

The system cannot be installed or started

Q: Windows XP Professional cannot be installed or started

A: Check if your hardware is listed in the Hardware Compatibility List (HCL).

Simplify hardware configuration as much as possible by temporarily removing hardware (modems, sound cards, and network cards) that are not required by the installer.

Make sure the drivers, firmware, and BIOS for your computer and all hardware are up to date.

Disk Space

Q: Insufficient disk space

A: Delete files that are no longer needed and empty the Recycle Bin (if there are multiple drives or partitions, move the files Release to other partitions, freeing up space on existing partitions.

Delete the existing partition and create a new partition (+1.5GB) large enough for the installation.

Format an existing partition to remove all existing files and get more space.

Network failure

Q: Unable to connect to the network

A: CAPS LOCK is not on when you type the password. Windows XP Professional passwords are case sensitive.

The password is the latest password. If you receive the message recently, “User needs to change your password the next time you log in”, your password may have expired.

The domain name used is correct.

Use an approved username.

The network cable is properly connected to your computer and network connection.

The computer's network settings have not been changed.

Domain Login

Q: Unable to join domain

A: Make sure the computer is actually connected to the network.

Make sure the domain name you use is correct.

Check with your network administrator to make sure you have your computer account.

Check with your network administrator if the DNS server and domain controller are up and running.

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