I. Help and support fault highlights
Windows XP comes with "Help and Support Center" components are often the most direct way we understand the system functions and detect faults . However, when you are looking for an answer to a system component failure and want to find an answer from Windows Help, you find that the life-saving straw is sometimes unreliable. Let's take a look at some of the more common related faults and techniques.
Fault 1: Run “ Start & Rarr; Help and Support & rdquo; menu, the system did not react. Solution: First try to enter the <quo;hepctr -regserver” command in the "start →run"; command to register the help component again. If the fault persists, open the C:\\\\Windows\\\\inf directory (the directory attribute is Hidden, you need to set “ display all files and folders in the Explorer to access, find the pchealth.inf file, right click on it, select the "Install" & rdquo; command to reinstall the help component, during the installation process The system will prompt to insert the Windows XP installation disk.
Fault 2: Press F1 or use “Start →Help & Support“When the menu is accessed, the system prompts “Could not start the Help and Support Service on Local Computer. Error 126: The specified module could not be Found (Help and Support service cannot be started) ”. Solution: First check if the Help and Support service is enabled by running the “services.msc” command to open the “Services” management window and find the service named “Help and Support” in the right window. Double-click to open, in the “General” tab, set "Startup Type" to "Automatic", "Service Status" is set to “ Started" (Figure 1). It should be noted that this service relies on the Remote Procedure Call (RPC) service, please confirm that the service is enabled, otherwise the settings will fail.
Figure 1 set the startup type
If the problem persists, then re-run the & ldquo; SFC /Scannow & rdquo; command Windows File Protection validation, verification process if you encounter system has been altered or lost files In this case, the system will prompt to insert the Windows XP installation disk and copy the relevant files in the installation disk to the system (Figure 2). If the failure has not been resolved, then from http://www.kellys-korner-xp.com/regs_edits/winhlp32.exe (Windows XP) or http://www.kellys-korner-xp.com/regs_edits/Winhlp32sp1.exe (Windows XP SP1) downloads and installs the help and support components.
2 File Protection prompt
fault 3: After installing SP1, help files inaccessible and can not be found in C: \\\\ Windows \\\\ system32 win32hlp.exe file directory. Solution: Insert the Windows XP installation CD, open the I386 directory on the CD, and copy the Winhlp32.cn_, Winhlp32.ex_, Winhlp32.hl_ files to a temporary directory on the hard disk, such as C:\\\\help. Then run &ldquo ;cmd” command to open a command prompt window, go to the C:\\help directory, and enter the following command:
EXPAND WINHLP32.CN_WINHLP32.CNT
EXPAND WINHLP32.EX_ WINHLP32.EXE
EXPAND WINHLP32. HL_WINHLP32.HLP
Then copy the Winhlp32.exe file to the C:\\\\Windows directory and copy Winhlp32.hlp to the C:\\\\Windows\\\\Help directory. Finally delete the C:\\\\help directory. Fault 4: After opening the “Help and Support Center”, you cannot open the next level of help documentation or the link is disordered during the visit.
Solution: Run the “Regedit” command to open the registry editor, and then navigate to the "[HKEY_LOCAL_MACHINE\\\\System\\\\CurrentControlSet\\\\Control\\\\Session Manager\\\\Environment]” branch, in the right window Find the “windir” key and set its value to “REG_EXPAND_SZ”. If the problem persists, try removing the C:\\\\WINDOWS\\\\PCHEALTH\\\\HELPCTR\\\\Config\\\\News\\\ ewsver.xml file. Finally, go to http://download.microsoft.com/download/whistler/Patch/Q328940/WXP/CN/Q328940_WXP_SP1_x86_CHS.exe to download the installation and support security patches.
Second, help and support skills highlights
1. Alternative access to the "Help and Support Center" method
When you press F1 or use the Start menu to access & ldquo; Help and Support Center & rdquo; If you are not able to do so, you can also try the following methods: Windows XP Professinal: Enter hcp://system/HomePage.htm in IE to open the Help and Support Center home page. We can also enter the “hh windows.chm” command in "Start →Run", the system will open a simplified version of the Help and Support Center (Figure 3), if the access fails to prove the file management of Windows chm documents Invalid, we can solve the problem by: running the "Regedit" command to open the registry editor, navigate to the "[HKEY_CLASSES_ROOT\\\\chm.file\\\\shell\\\\open\\\\command]” branch, the default value Change to “"C:\\\\Windows\\\\hh.exe" %1”, then navigate to the "HKEY_CLASSES_ROOT\\\\.chm]” branch and change its default value to “chm.file” Just fine. Windows XP Home Editon: Enter “%windir%\\\\hh.exe ms-its:%windir%\\\\Help\\\\windows.chm::/windows.htm” in the Start → Run” command The Help and Support Center can be opened.
3 simplified version of help and support
2. The Windows Help files in & ldquo; pillow & rdquo;
Windows Help and Support contains a lot of very valuable information, we can Save the backup for viewing at any time: Open the C:\\\\Windows\\\\Help directory, right click in the empty space of the Explorer window, select “ Arrange → Type” command, then select All CHM format files can be saved as a copy. Each CHM file corresponds to the help of a certain functional component of the system, such as “access.chm” corresponding auxiliary function option help, “mmc.chm” corresponding to MMC console help, etc., you can also use the CHM e-book editing tool It is processed to suit your needs.