Daily maintenance of computer systems (recovery)

Daily maintenance knowledge of computer systems (recovery)

Even if you have the most comprehensive defense plan, there will still be things you can't expect. When a computer or software fails, your first reaction may be to grab a call. After all, when you buy a computer or software, the technical support promise made by the merchant is one of the reasons for your heart. Now, you should use telephone technical support as a way to think of when you have nowhere to go, instead of the first reaction, please see the reason:

1. The phone is lifted to your hand and soft, and no one will care for you. . Even if there is a reply, the time to wait for repairs is so long that you are going crazy.

2. There is no free lunch. Free technical support has become an endangered animal, especially in the software industry. For example, in the United States, Symantec only provides 90 days of free technical support, more than 90 days, you have to pay for it.

3, the quality of service is not satisfactory. If you often call for software support from software or hardware vendors, you know how much their service quality is different. Computer complexity, unexplained software failures, and endless hardware updates are the most common excuses. In fact, phone technical support often can't solve the problem for you.

So what is your first reaction? Is online. You can find countless help information online, and most of them are free. But how can we find the information we want as soon as possible?

First, look for a technical support site. Usually, those software and hardware manufacturers will create a homepage named after the company name on the Internet. In which part of the problem occurs, it is enough to sit in the seat. However, it is not easy to find useful technical support on these homepages. You have to link down to “excavation” to gain something. Here is a website called "HealthyPC.com' (www.healthypc.com), which provides links to a large number of hardware companies and software companies in alphabetical order. Click on a company and you will see the company's phone number, and then click on it to connect to the company's online technical support. So it's a good idea to bookmark the technical support sites you might use. You may wish to create a folder called “Technical Support” on your hard drive. Once you need it, you can be unhurried. .

Next, query the FAQ. On the technical support page, you should first check the link or file about the FAQ. The contents of the FAQ are all the user's questions and the manufacturer's answers, or some problems and solutions that the manufacturer thinks may arise. Because of the problems you are currently experiencing or the setbacks you may have, it may already be someone else's experience, so before you open other links, it is very likely that you will find the answer first. And some software and hardware manufacturers offer search engines so you can filter out FAQs about a problem.

Third, mining technical support database. On some websites, the FAQ only provides a small amount of technical support. The real technical support is hidden in the relevant database. These databases support keyword searches, and you get a lot of relevant results after you type the phrase you want to search. In the computer world, the most famous technical support database is Microsoft's knowledge base www.microsoft.com/kb), which not only provides technical assistance for a large number of software products, but also provides a first-class search tool, you can do it by product. Search, you can also query by keyword, or browse the entire directory directly. The quality of the answer to this database, you can rest assured, can be described with thoughtful, detailed and accurate. In general, any questions about Windows and Microsoft application products can be found here.

Fourth, develop a good habit of downloading software. Even if you use an online automatic upgrade tool like Oil Change, you won't be able to get the upgrade patch for the relevant software in time. If you have found an application or hardware device, you should go to the manufacturer's website to download the latest drivers or patches. In general, these programs are stored on the FTP server, but also support browser download. However, keep in mind that WinZip is an essential tool if you download software from the Internet, because the files on the Internet are stored in a compressed manner.

Fifth, send a letter for help. Many vendors' websites can provide technical support or technical support online links via email. When the manufacturer's telephone technical support is only available for a limited time, it is much more flexible to use e-mail for help. Some well-known online technical support sites provide standard technical support forms for users to fill in, such as details of the problem, symptoms, software version number, computer model and operating system used.

Sixth, through the news group to ask for help. Use a newsgroup when you want to find someone to help you and spend too much time and energy on face-to-face. On the newsgroup, you can first check the identity of the spectator to see if you can answer your question, or you can post your question directly online. There are thousands of newsgroups on the Internet, and there are hundreds of them related to computing. It’s best to post your questions to the most consistent newsgroups. For example, questions about Windows and word processing software can be satisfactorily answered in "comp.os.ms-windows.win95.moderated" and "microsoft.public.word.applicationerrors'. Use the newsgroup approach for help. Although the people who help you know nothing, you can help you with your knowledge and selflessness. However, this method is slower to respond and usually takes a few days to get an answer.